Pump Service & Repair

Our Pump Service & Repair Process

Every pump repair at KMS follows a structured, documented process — no shortcuts, no surprises:

1. Step 1 — Intake & Documentation: Your pump arrives at our facility and is immediately tagged, photographed, and logged with full condition notes. A repair order is opened and you receive confirmation of receipt and expected next steps.
2. Step 2 — Disassembly & Inspection: We fully disassemble the pump and inspect every component: impeller, shaft, bearings, seals, wear rings, casing, and hardware. Dimensional measurements are taken and compared against OEM specifications.
3. Step 3 — Root-Cause Failure Analysis: We identify why the pump failed, not just what failed. This helps you address root causes — whether that’s a process issue, installation problem, incorrect fluid handling, or deferred maintenance — so the repair holds.
4. Step 4 — Repair Quote & Approval: You receive a detailed quote with a clear line-item breakdown of required work. No surprise charges. No work begins until you approve.
5. Step 5 — Precision Repair & Machining: Our machinists restore worn components to OEM tolerances. We replace bearings, seals, impellers, and wear rings with quality parts. Welding, sleeving, and precision re-machining are performed in-house where required.
6. Step 6 — Dynamic Balancing: Rotating assemblies are dynamically balanced to reduce vibration, extend bearing life, and protect downstream equipment and piping.
7. Step 7 — Reassembly & Quality Control: The pump is reassembled to specification. All clearances are verified. A full QC inspection is performed and documented before the pump is released.
8. Step 8 — Performance Testing: Where test equipment allows, we performance-test the pump to verify flow, pressure, and efficiency meet specification before it leaves our shop.
9. Step 9 — Packaging & Return Shipping: Your repaired pump is carefully packaged and returned to your facility. We can coordinate freight for heavy or oversized units — just let us know at intake.

Transparent pricing. Every repair starts with a detailed, line-item quote. You know exactly what you’re approving before any wrench turns. No hidden charges at invoice time.

Documented repairs. Every job produces inspection reports, dimensional records, and QC sign-offs. For regulated industries — petrochemical, pharma, municipal — we can provide the documentation trail your compliance team requires.

Honest repair vs. replace guidance. We’ll tell you when replacement is a smarter investment than repair. Our business runs on long-term relationships, not one-time transactions.

Brands We Service

Frequently Asked Questions About Industrial Pump Repair

How much does industrial pump repair cost? Pump repair costs vary based on pump type, size, and the extent of damage. Seal and bearing replacements on smaller centrifugal pumps may run a few hundred dollars. A full rebuild on a large API 610 or slurry pump can run several thousand. KMS provides a detailed, itemized quote after inspection — so you know exactly what you’re approving before work begins, with no surprise charges at invoice.

How long does pump repair take? Standard turnaround is typically one to three weeks, depending on the repair scope and parts availability. Emergency and rush service is available for critical equipment — contact us with your timeline and we’ll tell you directly what we can commit to. We don’t make promises we can’t keep, but we push hard when timelines are tight.

Do you repair all brands of industrial pumps? Yes. KMS services all major pump brands including Flowserve, Goulds, ITT, Sulzer, Grundfos, Xylem, KSB, Viking, Peerless, Aurora, Roper, and many others. If your brand isn’t on that list, call us — it’s likely we’ve worked on it before.

What’s the difference between pump repair, rebuild, and overhaul? Repair addresses specific failed components. A rebuild involves complete disassembly, inspection, and replacement of all wear items — bearings, seals, impellers, wear rings. An overhaul includes everything in a rebuild plus precision balancing, alignment checks, and performance testing. We’ll recommend the appropriate level after our inspection.

Is it better to repair or replace my industrial pump? It depends on the pump’s age, condition, replacement cost, and parts availability. A general rule: if repair cost exceeds 60–70% of replacement cost and the pump is aging or obsolete, replacement may be worth considering. We’ll give you an honest recommendation after inspection — including if we believe replacement makes more economic sense.

Do you offer emergency pump repair? Yes. KMS provides emergency and rush repair for facilities with critical downtime situations. Call us directly — your equipment receives priority intake, and diagnostics begin the same day it arrives. We maintain rush machining and parts sourcing capabilities in-house.

Can you repair a pump that has been sitting idle for years? Yes. Extended storage commonly causes seal dry-out, bearing corrosion, shaft oxidation, and internal fouling — all of which are repairable. We’ll inspect the pump, assess its condition, and provide a clear quote before any work begins.

Do you provide a failure analysis report? Yes. Every repair includes documentation of what failed and why. For customers who need formal failure analysis reports for insurance, compliance, or internal engineering review, we can provide an expanded report — discuss this when requesting your repair quote.

How do I ship my pump to your facility? We work with industrial freight regularly and can advise on proper packaging, rigging, and carrier selection. For large or heavy pumps, we can coordinate freight pickup. Contact us before shipping and we’ll walk you through the process.

What warranty do you provide on pump repairs? KMS stands behind its work. Contact us for current warranty terms applicable to your specific repair type — we’re happy to discuss coverage before you commit to the job.

What certifications do your technicians hold? Our technicians have deep industry experience in rotating equipment repair. For API 610-standard work and other regulated repair requirements, contact us to discuss your compliance documentation needs.

How do I get a pump repair quote? Use the quote request form on this page, call us directly, or email us. We’ll need basic information about your pump — type, brand, model, approximate size — and a description of the failure symptoms or condition. We’ll follow up quickly to arrange intake.